Pilot Study: Optimum Refresh Cycle and Method for Desktop Outsourcing

The Challenge IT organizations working with reduced budgets often delay refreshing their desktop hardware. And to avoid lump-sum hardware costs, companies often refresh only a portion of their PCs at one time. But delaying the PC refresh can lead to higher support and productivity costs, and staggered refreshes can result in higher deployment costs for companies that outsource their IT infrastructure. Therefore, a question IT decision makers are inclined to ask is, “What is the optimum PC refresh cycle, and what is the optimum refresh method?”